Help Desk Web Based Support

Now available!

The 4most Service Call Management Functionality!

For online service call logging and tracking click here.

To rate our service, click here.

The 4most support website is a new functionality dedicated to 4most clients who have a valid Service Level Agreement. For more information click here.

It offers a convenient web based system which enables you to:

• Log your service calls, simply and conveniently, online at anytime
• Update against the open issues
• Attach supporting documents to your logged call
• Track accurate, timely and conclusive updates on the progress and status of your service call
• View the progress and status of all of your companies logged issues
• Regain control of the level of issues logged

The service call management functionality also offers the following benefits:

• Real-time functionality
• An increase in the timely and effective attendance of service calls by our consultants
• Real-time functionality
• A transparent, incorruptible means of communication, not limited by business hours
• An increase in the accurate use of the support services, enhancing the value of the support deliverables

Receiving access to the service call management functionality requires 3 steps:

1. Select the SAP administrator/s in your organisation, who will be granted access to the functionality. For more information on identifying your SAP administrator/s, click here.
2. Send an email to support@4most.co.za detailing the SAP administrator/s granted authorisation to log onto the functionality, including the following information:
   • Name and Surname
   • Official Email address
3. Thereafter, a username and password will be sent directly to the SAP administrator/s

How can you make use of this functionality?

• Log a service call When an issue is identified by the SAP administrator/s which requires the services and attendance of our qualified SAP consultants, they are able to send their service call to us at anytime, night or day, by logging it on the online support website.
  • You are able to attach supporting documents to your support call
  Our dedicated SAP support consultants will then proceed in resolving the call.
• Update calls against the open issues as well as:
  • Add relevant information
  • Attach additional supporting documents
  • Close the message if you are satisfied with the proposed solution

• Track a service call You are able to view the latest messages, anytime and thereby track the progress of the call. Please note that only authorised users, with valid usernames and passwords are able to view their companies open calls. We have security in place which prohibits access to this information by other users of the functionality!

For information on how to make the most of our support services, click here.